Refund Policy

At SkinSational Medspa, we strive to provide our clients with the highest level of satisfaction and service. If you are not completely satisfied with your treatment or purchase, please review our refund policy below:

Refunds for Services: We do not offer refunds for services rendered. However, if you are dissatisfied with your treatment for any reason, please contact us within 48 hours of your appointment to discuss your concerns. We will make every effort to address your issues and ensure your satisfaction.
Refunds for Products: If you have purchased a product from us and are not satisfied with your purchase, you may return the unused portion within 14 days for a full refund. The product must be returned in its original packaging and condition. Shipping and handling charges are non-refundable.
Refunds for Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash. However, if you have purchased a gift card and are unable to use it, you may transfer it to another individual or use it towards the purchase of products or services at SkinSational Medspa.
Refunds for Deposits: Deposits for appointments are non-refundable. However, if you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance, and we will apply your deposit towards a future appointment.
Refunds for Promotional Offers: Refunds for promotional offers, discounts, or packages are subject to the terms and conditions of the offer. Please refer to the specific offer for details on eligibility and refund policies.
Processing Time: Refunds will be processed within 5-7 business days of receiving the returned product or confirming the refund request for services. The refund will be issued to the original form of payment.
Contact Us: If you have any questions or concerns about our refund policy, please contact us at (956) 382-3718. Our team is here to assist you and ensure your satisfaction with our services.

By scheduling an appointment or making a purchase with SkinSational Medspa, you acknowledge and agree to the terms of our refund policy.